Frequently asked questions

SHIPPING & ORDERS
What is the return policy?

You can view our Return Policy here.
WHERE DO YOU SHIP?

We currently ship to the United States, Canada, Australia, New Zealand, the European Union and the UK.

While we’re proudly Made in Italy, 95% of our orders travel overseas, with many of our customers based in the United States, Australia and beyond. We regularly ship internationally, so wherever you are, we’ll get your Sole Mio piece to you.

WHAT COURIERS DO YOU USE?

We work with trusted shipping partners and select the best courier for each destination to ensure your order arrives safely and efficiently.

Our main shipping partners include UPS and FedEx, and all orders are sent with tracking so you can follow your delivery from dispatch to arrival.
Are any purchases final sale?

We are unable to accept returns on certain items. These items will and not only include jewellery and personalised goods. These will be carefully marked before purchase.
When will I get my order?

Please allow 1-2 business days for our team to pack your orders. Orders usually are delivered within 3–4 business days from the day of shipping, depending on your location and shipping service. The usual turnaround to receive your package is approximately 5-7 business days.

Once your order has shipped, you’ll receive an email with your tracking information.
How much does shipping cost?

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
CAN I CHANGE OR CANCEL MY ORDER?

If you need to make a change or cancel your order, please contact us as soon as possible. We’ll do our best to accommodate your request, but once your order has been processed or shipped, we may no longer be able to make changes.
WILL I HAVE TO PAY CUSTOMS OR IMPORT FEES?

For international orders, customs duties, import taxes or other fees may apply depending on your country and are the responsibility of the customer.

These charges are not included in the purchase price or shipping cost and may be collected by the relevant customs authority or carrier when your order arrives.

TRAVELLING TO ITALY?
do you have a store?

Not yet.

For now, Sole Mio Studios is exclusively online, allowing us to focus on quality over quantity and work closely with the artisans who make our pieces.
CAN I ORDER NOW AND HAVE MY BAG DELIVERED TO ME WHILE I’M TRAVELLING IN ITALY?

Absolutely. You can have your order delivered directly to your hotel or accommodation in Italy.

Please make sure to provide the complete address and let your hotel know that a package will be arriving for you.

If you’re staying at an Airbnb without a reception or someone available to accept deliveries, send us a message before ordering and we’ll help you find a convenient pick-up point nearby. We do not reccommend getting your package sent to an AirBnb without reception.
I’M TRAVELLING IN ITALY, HOW LONG DOES SHIPPING TAKE TO REACH MY HOTEL?

Please allow 1-2 business days for us to pick and pack your orders, 3-4 business days if it's high season such as Black Friday, or around the holidays. Orders usually arrive within 3–4 business days from the day of shipping, but we cannot guarantee an exact delivery date.

If you’re travelling on a tight schedule, we recommend contacting us before ordering with your travel dates and location, and we’ll do our best to advise you.

for any other questions, please don't hesitate to reach out at info@solemiostudios.com